House call services for foreign visitors to Japan

Features of Our Service

Doctor visit to your accommodation for a medical consultation.

Multilingual Support. Phone support available in 7 languages.
Medical consultations available in 22 languages.

Available during nights and holidays.

Skip the long waits at crowded hospitals.

We offer testing for infectious diseases such as influenza and COVID-19.

Medications will be prescribed after the consultation.
※Prescriptions are subject to the doctor’s judgment.

Symptoms eligible for house call services and medical examination

Service Hours

Last appointment accepted by 10:00 PM
Note：We are closed from Monday to Thursday, 4th Friday, 4th Saturday and 4th Sunday of each month.

Languages available during phone support

Support is available in seven languages: English, Chinese, Korean, Spanish, Portuguese, Thai, and Vietnamese.
Note: Thai support is available until 6:00 PM, and Vietnamese support is available until 7:00 PM.

Languages available during medical consultations

We support 22 languages, including English, Chinese, Korean, Spanish, Portuguese, Thai, Malay, French, German, Italian, Russian, Vietnamese, Tagalog, Indonesian, Nepali, Khmer, Burmese, Mongolian, Sinhala, Hindi, Bengali, and Urdu. Medical consultations are conducted with the assistance of a medical interpreter via tablet device or telephone.

We will carefully listen to your symptoms and condition, and clearly and thoroughly explain the treatment plan.
We are here to support you so that you can use our home visit service with peace of mind.
Please feel free to contact us without worrying about language barriers.

Process for house call services

Examination Details

Medical Interview

We will ask about your symptoms, medical history, and also verify your identification such as your passport.

Examination

A physical examination and necessary tests will be conducted.

Explanation

We will clearly explain the diagnosis and treatment plan.

Prescription

After the examination, the doctor will prescribe medication on the spot if deemed necessary.

Questions

Please feel free to ask any questions or express any concerns you may have.

House Call Services Fees

• The house call fee includes the consultation fees*, transportation costs, medical interpretation fees, and prescription fees.

* Additional charges may apply if tests or intravenous treatments are required. Fees may vary depending on the examination.

Payment Information

• We will inform you of the estimated consultation cost after the initial interview.
  If you agree to the estimated cost, a deposit of ¥125,000 (which covers the consultation fee, medical interpretation fee, transportation cost, and prescription fee) must be paid in advance.
  Note: On Saturdays and Sundays, the deposit is ¥137,000.

  

  If you receive additional services such as IV treatment or test kits during the consultation, the cost of those services will be added to your bill, and the deposit will be deducted from the total amount due at the time of payment.

• Since we are unable to accept cash, payment must be made by credit card. We accept credit card payments via VISA, Mastercard, American Express, Diners Club, JCB, UnionPay, and Discover.
  

  

Service Area

Tokyo’s 23 wards (excluding Katsushika, Adachi, Kita, Itabashi, and Nerima wards) and Tokyo Disney Resort.

A Kind Request to All Accommodation Facilities

Thank you very much for visiting our website.
We provide a house call service in which doctors visit the accommodations of international travelers in Japan, allowing them to receive medical care with peace of mind in case of sudden illness.
This service is available upon the request of guests staying at hotels, inns, or vacation rentals, where a doctor will directly visit the accommodation to conduct a medical consultation.
It is frequently used by those who find it difficult to travel to a medical facility or who may feel uneasy due to language barriers.
Our experienced doctors provide consultations with the support of professional medical interpreters who can assist in up to 22 languages.
We would be grateful if you could introduce this service to your guests as part of the amenities your facility offers.
To provide this service smoothly, the cooperation of accommodation providers is essential.
We kindly ask for your understanding and support as outlined below.

Request for Your Cooperation

• Access to the Facility for Medical Staff
  During a house call, the attending doctor and their assistant staff will need to enter your facility.
  If there are any special procedures or rules for entry, we would greatly appreciate it if you could inform us in advance.
• Confirmation of Guest’s Location
  With the consent of the guest receiving the visit, we may need to confirm information such as their room number.
  We kindly ask for your cooperation to ensure the medical consultation can be carried out safely and smoothly.

This service is designed to provide a safe and reassuring medical experience for international travelers visiting Japan.
Smooth and effective medical support is only possible with the kind understanding and cooperation of accommodation providers like you.
We sincerely appreciate your continued support.
If you have any questions or would like to discuss anything in advance, please do not hesitate to contact us.